After a good deal of back and forth over instant messaging in which he patiently directed software user Christine Roberts toward the arrow at the top left of her computer screen, technical support wiz Tony Valdez effusively congratulated Christine on...
Residential contractor Keith Hughes has "had it with stupid customers!". In a tirade he posted to his website, Mr. Hughes, a highly respected and sought after contractor in the Gold coast of Long Island states that "I spend way too much time explain...
A lady who has been taking her baby out for a walk most mornings at a park in Florida has been busted for selling Marijuana. "We got an anonymous tip from a neighbor we believe or could even be from an acquaintance", stated a law officer. "Seems t...
The current state of retail customer service in the United States is such that one can go into any retail chain in the country, take a shit on the floor in the middle of the Seasonal section, and the Store Manager will feel obligated to bring you a Wet-Nap.* The answer, BTW? Ames, Bradlees, Caldor, Cornet, Gemci, G. C. Murphy, Rite-Aid, H.L.Greens, Hudson Brothers, Eckerds, Korvettes, J.G. McCrory...
What follows is an actual transcript of a telephone conversation that took place during a normal working day in an office in the UK. It is a snap shot of the levels of customer services that can be expected from a typical British company. Names and specific product have been changed to protect the guilty, and to further explain the frustration encountered by the person making the enquiry.
DES MOINES, Iowa - Sears manager Jason Baker was taken to a local hospital after suffering from a severe case of apathy. The incident occurred when customer Sarah Jenkins, 37, approached Jason to tell him she had been a loyal customer for years and t...
A Ventnor shopkeeper has earned a top accolade from a prestigious retail consortium for providing "tip-top, beyond-the-call" customer service. Daisy Prang, who runs the general store in Pillock Hill Road, has received a rosette from the Castleford...
Denmark is introducing a Mobile Postage Service that can be used as an alternative to the traditional stamp. Instead of having to put a stamp on a letter or parcel, Danes will be able to text a message to the Post Office and they will receive a co...
The Scottish Football Supporters Federation has just completed a report on customer care standards and its a damning indictment on the shoddy way clubs still treat their fans. Each club's performance was rated 0 - 5 on the following - catering, pa...
We've all probably heard the famous song 'You Can't fit Quicker Than A Kwik Fit Fitter' and thought what is all that about? Well, today, Paul Spanner, 23, a mechanic from Toolbridge in Derbyshire has ripped up the record books. Kwik Fit are fam...
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One upside of the deteriorating economy -- customers are now receiving service at Home Store stores. We met Jane Turner in the parking lot of the Akron (OH) store; an employee was loading bags of sand and gutter downspouts into the back of her SU...
Though showrooms continue to display fully assembled furniture, customers have been at a loss on what to do with the boxes of rectangular simulated wooden pieces once they arrive at home. Due to a shortage in little steel Allen wrenches and screwdri...
Microsoft customer, Curt N Rodde was told yesterday to 'pull himself together' when he fell ill and suffered mental anguish having managed to contact a human being at Microsoft when he had a problem with his Windows XP.
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