Residential contractor Keith Hughes has "had it with stupid customers!". In a tirade he posted to his website, Mr. Hughes, a highly respected and sought after contractor in the Gold coast of Long Island states that "I spend way too much time explaining to you people the jargon of construction. My dumbing down for you and the time spent doing it is not calculated in the estimate and therefore I am losing money"
Alice Broadbent of Huntington shared this with us: "He seemed agitated when I suggested I am having trouble deciding what's best for my new deck. He asked me what type of Finial I would like and I said 'what's a finial?' and he said 'WHAT'S A FINIAL? ARE YOU FREAKIN KIDDING ME? WHAT'S A FINIAL' So I apologized profusely and begged him not to leave. After he explained what a finial was I quickly pointed to the first one he showed me as not to get him upset. He seemed calm and then asked me what kind of wood I preferred for the 2 by 6 planks. While pondering that I blurted out this awful question "what's the difference between a 2 by 4 and a 2 by 6?" He immediately gathered all his stuff and walked out the door with my deposit. I feel like such a doofus!".
Mr. Hughes refuses to take on "any more of you moronic asshole" unless you take his on-line course "construction terms and definitions for moronic assholes" It is a 30-minute course and costs 50 dollars. After the course and before negotiations Mr. Hughes will interview the prospective client with questions like; what is a lathe, what's a Phillips screw driver, what does a socket wrench do?
Larry Kavanagh of Oyster bay, a recent and satisfied customer says he thinks the course is a great idea and wished he had taken it before his addition was started because then he would have known that what Mr. Hughes attacked him with was a claw hammer. "Serves me right" said Mr. Kavanagh, showing off the scar on his forehead "for asking what's the price of a penny nail"
