A recent survey of its members by the UK consumer group, Which?, has identified the most annoying elements of recorded messages played to customers who are waiting for their calls to be answered. The most irritating phrase contains a reassurance t...
Las Vegas (AP) A Microsoft customer Service representative has admitted they cannot innovate and are required to always follow protocol. The revelation that Microsoft is a slow clambering beast bogged down in bureaucratic protocol comes as no surp...
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