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Funny story: Council paying private company £2.45 a call to answer phone inquiry!

Council paying private company £2.45 a call to answer phone inquiry!

Southwark Council is paying a private company £2.45 a call to answer phone inquiries. The company, 'Vangent', handles about a million calls a year from residents in the London borough of Southwark. The firm charges the council 71p just to pick...
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