An increasing number of businesses today rely on computer voice recognition for navigating their phone directories. First generation software products, unfortunately, could not decipher the language of many rural speakers.
Charter Industrial Applications announced today their proven solution to the problem.
"Our software can actually understand the most localized dialect from the typical southern drawl to full-blown Cajun-speak to the Queen's English to Middle Eastern accents," said a company spokeswoman.
Previously classified for Homeland Security intelligence gathering applications, Charter's program has finally been approved for general use by corporate America.
Capital One has invested undisclosed millions into the project to better handle the call volume to its southern offices.
"Each new card member generates money for our company through the surcharges," said a spokesman. "Being able to actually understand what our customers are trying to tell us is a huge boon to our bottom line."
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