Unconfirmed Sources report that McDonalds corporation has made plans to outsource drive through order taking to a call center in the Phillipines "It is an amazing technological feat." Says one industry watcher. And a great way to cut a massive number of high salary service jobs from the company's books."
The company plans to install a high speed voice over IP system to connect all restaurants to the central call center outside Manilla. At the call center all voice orders will be taken and the data sent back to each restaurants kitchen. "By collecting all the order taking to a single call center one order taker can actually service up to five restaurants at a time. No more standing around between orders, no more idle employees on the clock." Bragged a member of the development team.
Franchise owners are excited by the plan and are clamoring to take part in a nationwide test to begin this summer.
One current employee was asked what he thought about the plan. "I think it is a great idea. We could really use the help when things get busy around here." said Brian Fillpot. "I just wonder what those people over there are going to do when it is slow over here."
When asked about the future of such plans one industry source said other companies are charging forward with their own plans. One chain is said to be experimenting with a video link system at the front counter inside the store. With this system the order taker will be at a 'video' call center in foreign country.
When asked why not have people talk to a speech recognition system one executive explained. "People want to talk to people. It is important for our customers to make a real connection with our staff so we can provide excellent service. You just can't make that kind of a connection when talking to a computer. People need people."