The Turing Test is a test to see if a computer has reached the required level of sophistication to fool a panel of judges that they are talking to a human, instead of a computer. No computer programme has yet managed to convince a quorum of judges th...
Mitt Romney is to outsource the call centers for his campaign to India in an effort to cut costs and prove he has what it takes to make the tough decisions on the economy.
"We don't have to pay volunteers to man the phones in the US." A GOP spokes...
What follows is an actual transcript of a telephone conversation that took place during a normal working day in an office in the UK.
It is a snap shot of the levels of customer services that can be expected from a typical British company.
Names and specific product have been changed to protect the guilty, and to further explain the frustration encountered by the person making the enquiry.
Southwark Council is paying a private company £2.45 a call to answer phone inquiries.
The company, 'Vangent', handles about a million calls a year from residents in the London borough of Southwark.
The firm charges the council 71p just to pick...
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